Delivery Information

Once your order has been received, we will send you confirmation of your order via email.

Orders will be dispatched within 48 hours. There is no shipping on Saturday or Sundays so orders placed on a Friday will be shipped the following Monday.

Shipping cost is calculated automatically at the checkout after you filling your shipping address and selecting shipping method since it entirely depends on package size and weight, destination (i.e.: UK, EU, or the rest of world) and service. Shipping cost is FREE to UK destinations when order value is: £25.00 or over. Orders value under £25.00 will incur a flat rate shipping fee of only: £3.00.

CIGVAPE ship all orders First Class in the UK and International Mail Services for all non UK orders. Please allow 5 working days for the UK shipping and 10 working days for EU/International shipping. Delivery times are not guaranteed, they are estimates, but they are quicker most of the time. 

Deliveries are generally made between 9am and 6pm, our delivery agents/couriers will require a signature upon delivery. We take no responsibility for delays or non-delivery, if

CIGVAPE take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company such as Royal Mail. Once an item has been successfully dispatched from CIGVAPE it is the responsibility of Royal Mail or the respective shipping company.

Royal Mail do not allow any claims procedure to begin before 28 days have passed since the date of shipping. CIGVAPE will, however, at our discretion, agree to take this problem away from our customers after 14 working days and at our discretion will re-send the missing products to you at no cost.

Please be aware that CIGVAPE are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against Royal Mail or the respective shipping company. It is CIGVAPE policy to offer our valued customers the very highest level of service.

If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our staff do not have the authority to change CIGVAPE policy. We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considerate when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies such as Royal Mail.